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Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
if you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Payment Options
Choose Zip Pay or Afterpay at checkout, where available. Eligibility criteria, fees and terms apply.Zip Pay: Minimum monthly repayments apply. A $9.95 monthly account fee applies unless your statement closing balance is paid in full by the due date. Other charges may apply, and fees are subject to change. Credit approval and terms and conditions apply. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence 441878.Afterpay Pay in 4: Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd Australian Credit Licence 527911.
Payment Terms & Information
Zip Pay
Zip Pay lets eligible customers spread the cost of purchases over time using their Zip account.
If Zip Pay is available at checkout, select it as your payment method and follow the prompts to sign in or apply.
Minimum monthly repayments are required. A monthly account fee may apply, with the fee waived when the statement closing balance is paid in full by the due date. Other fees and charges may apply.
Applications are subject to credit approval and Zip's terms and conditions.
Afterpay Pay in 4
Afterpay Pay in 4 allows eligible customers to split purchases into four interest-free payments over approximately six weeks.
If Afterpay is available at checkout, select it as your payment method and sign in or apply for an account.
Your payment schedule will be confirmed during checkout. The initial payment amount may vary.
Late fees may apply to missed payments. Eligibility criteria, credit checks and terms and conditions apply.
Important Information
Please review the relevant provider's terms, fees and repayment obligations before choosing a payment method.